In 2020, 51% of all online purchases were clothing or accessories, and this figure is expected to rise, not to mention the advent of remote work and metaverse.
However, the online experience for consumers has not changed in 15 years. It is based on the same principle where the consumer navigates the site through a home page, category pages and bland product pages.
Brands don't propose anything innovative and rely on existing propositions, consumers are tired of this lack of personalization and ask to be surprised.
For years, fashion brands have focused their efforts on product quality, material sourcing and retail experiences, while neglecting the e-commerce experience.
Today, e-commerce represents 15% of brands' sales, and is expected to rise to 30% by 2030.
In parallel, e-commerce traffic is dominated by mobile. This mobile traffic has multiplied by 7 in 5 years to represent 55% of global Internet traffic in 2021.
It is therefore crucial for fashion brands to offer mobile-friendly experiences to convert a maximum of customers.
So what are the levers allowing brands to surprise and engage e-commerce consumers on mobile?
The observation is simple and quickly identifiable: navigation on e-commerce sites is the same as on mobile sites.
On 95% of sites, the consumer arrives on a home page with the latest campaign initiated by the brand, then several choices are offered to him.
In the second option, customers have the impression of being in control of their research, yet they are quickly limited by the construction of the site.
The different products are arranged in a specific order, jeans in the pants category, shirts in the top category. It is impossible for customers to see a specific piece associated with another to compose an original outfit.
This method of navigation is obsolete and can be found in the same way on mobile:
It is no longer conceivable that e-commerce on mobile is a responsive version of desktop e-commerce sites: the most popular applications such as Instagram, Tiktok, Tinder and many others have adopted the swipe as a new way to navigate.
Social networks have become the core of mobile usage, users have very little time and the swipe method is a very effective way for customers to spend time on an application.
It is therefore necessary for e-commerce to reinvent itself, to find new ways to seduce and engage customers.
Augmented reality offers a multitude of new possibilities for e-merchant on mobile:
However, all the uses of these technologies are made possible by their simplicity of use.
The challenge for fashion is more consequent, by putting your phone in selfie mode, you could see the clothes on you and thus find yourself in the heart of the experience. No more problems of return, size or cut of the garment, you would be able to know the garment from every angle before ordering it.
However, this method would be too restrictive, it is too early to integrate this kind of technology in mobile e-merchant:
A good solution could be a virtual try-on experience for fashion e-commerce sites, a way to give the power back to the customer without imposing anything.
In a Virtual Styling Room, each consumer can choose the mannequin he or she identifies with and choose any piece from a collection and any outfit directly worn by this mannequin.
This is a new way of navigating fashion e-commerce sites that is more inclusive and representative of the diversity of society.
The consumer is in total control of the experience and can project themselves directly with a mannequin that looks like them, allowing them to dress them and see the clothes as they will look on them.
A static content imposed by the brand becomes dynamic and in the hands of consumers. Here is an example of Virtual Styling Room on the website of a young French designer, Marine Henrion:
On most of the popular mobile apps, like Tinder, Instagram or TikTok, swipe navigation has placed itself as the core of navigation.
So e-commerce sites need to find ways to follow these new trends on mobile. For example, users could select the mannequin of their choice and then swipe right or left to dress that mannequin.
With the clothes updating automatically, customers could see an infinite number of outfits with the collection made available by the brand.
This new way of browsing is destined to revolutionize the traditional methods, a site would no longer be simply responsive, a simple mobile version, but a new method of navigation adapted to a new device.
Every sector sees new experiences appearing with the progression of smartphones, makeup has had the selfie mode and decoration has had augmented reality.
It is therefore natural that fashion also sees new experiences appearing on mobile, however these experiences must be different from simple responsive sites adapted to the phone screen.
With swiping having proven its effectiveness and consumers demanding to be integrated into the experiences, it's only a matter of time before Virtual Try-On takes a prominent place in the ecosystem.