In 2022, fashion e-commerce experiences are not customer-centric enough.
It is high time that the websites of fashion houses offer original experiences where customers are in control of their shopping, as if they were in a store.
Since fashion brands have realized the importance of having an online presence, e-commerce sites have multiplied, yet these sites are all built on a similar foundation:
However, browsing a fashion website should be as much fun as trying on products in stores, if not more! In store it is possible to compose outfits, grab a hat, try on crazy combinations...
Yet, on the Internet, designers impose their vision of the collection on customers, without giving users the choice to compose their own outfits.
With often only one look, a static image of the garment and a single model wearing the outfit, the consumer has a hard time imagining the piece worn with other clothes.
It is high time that fashion on the Internet frees itself from the diktats imposed by the various institutions. It is the fashion that should be established by the consumers and not the opposite.
Some "Mix&Match" experiments exist and allow users to create complete outfits.
A Mix&Match experience is a feature of a fashion e-commerce site where consumers can select the clothes of their choice to compose their own outfits.
In the form of a virtual fitting room 2.0, they can match and mismatch looks by selecting clothes from each category, compose their outfits by selecting clothes from different categories and visualize the outfit of their dreams!
A Mix&Match experience brings many new possibilities for e-tailers.
In addition to allowing users to fully express their styles on e-commerce, this experience brings several other benefits:
It is also a powerful communication lever, consumers will enjoy spending time on your website and talk about it around them, new consumers will in turn try the experience and perhaps make a purchase.
This type of Mix&Match experience is particularly suitable for several fashion categories, but overall all ready-to-wear can use this feature as long as it is possible to match clothes.
It is possible to imagine the experience on only a part of the collection, in order to highlight a capsule collection, the latest collection or even sales.
At Veesual we develop experiences to accompany consumers in creating their look:
It is possible to visualize assortments of different categories of clothing, but also to choose the mannequin in which the user identifies himself, and to visualize the looks of their choice on it.
It's the closest online fitting experience to the in-store fitting, the consumer is in control of their experience and composes their looks and outfit themselves.
An experience of this type developed by Veesual exists at the brand La Redoute :
Want to know more about empowering your consumers with Mix&Match?
Contact us on firstname.lastname@example.org.